2bet777 Privacy Policy — How We Handle Your Personal Data

2bet777 collects personal data from Bangladesh players through several channels: directly from you when you register an account or contact support; automatically as you navigate and use the platform; and from third-party identity verification and payment processing partners where necessary to operate our services. The categories of personal data we collect are described below.

Registration & Account Data

When you create a 2bet777 account, we collect the following information:

• Full legal name (as it appears on your government-issued identity document);
• Date of birth (to verify that you are 18 years of age or older);
• Email address and Bangladesh mobile phone number;
• Residential address in Bangladesh;
• Username and encrypted account password;
• Preferred currency (Bangladeshi Taka, BDT) and language setting.

Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to protect the integrity of the platform, we may request copies of the following documents during the verification process:

• National Identity Card (NID) — front and back;
• Passport or birth registration certificate (where NID is unavailable);
• Proof of address (utility bill, bank statement, or official correspondence dated within 90 days);
• Proof of payment method ownership (e.g., screenshot of registered bKash or Nagad account, or bank statement header).

Financial Transaction Data

When you make deposits or withdrawals, we record transaction details including: the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), transaction reference numbers, amounts in BDT, timestamps, and transaction status. We do not store full card numbers or mobile banking PINs — these are handled directly by the respective payment providers under their own security frameworks.

Usage & Behavioural Data

As you use the 2bet777 platform, we automatically collect technical and behavioural data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Pages visited, features accessed, and session duration;
• Bet history, game activity logs, and promotional offer interactions;
• Login timestamps and logout events.

This data is collected using server logs, session identifiers, and first-party cookies (see Section 4 for full cookie details). It is used to maintain platform security, detect fraud, improve user experience, and fulfil responsible gaming monitoring obligations.

Communications Data

If you contact the 2bet777 support team via live chat or email, we retain records of those communications — including the content of messages and any attachments — for the purpose of resolving your query and maintaining a record of the interaction. Support communications are retained for a period of 24 months from the date of the conversation.

2bet777 does not sell your personal data. We share it only in the limited circumstances described below, and only with parties who are contractually bound to protect it to the same standard we apply internally.

Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card networks (Visa, Mastercard). These providers receive only the information necessary to execute the specific transaction and are not permitted to use it for any other purpose.

Identity Verification Partners

Where automated KYC screening is used to verify the authenticity of identity documents you submit, your document images and personal data may be processed by a third-party identity verification service provider. Such providers operate under strict data processing agreements and are not permitted to retain your documents beyond the period required to complete the verification check.

Game Software Providers

The casino and slot games available on 2bet777 are operated by third-party software providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. Your game activity data (such as bet amounts, round results, and session duration) is processed by these providers solely to run the game and calculate results. These providers do not receive your full personal profile or payment details.

Legal & Regulatory Disclosure

2bet777 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that 2bet777 undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the acquiring entity as part of the business assets. In such circumstances, 2bet777 will notify you in advance and the acquiring entity will be required to honour the commitments set out in this Privacy Policy.

2bet777 implements a layered technical and organisational security framework to protect the personal data of all Bangladesh players against unauthorised access, accidental loss, alteration, or disclosure. The core elements of this framework include:

• Encryption in transit: All data exchanged between your browser or device and 2bet777 servers is encrypted using 256-bit SSL/TLS protocols. This applies to login sessions, account management pages, payment flows, and support communications;
• Encryption at rest: Sensitive account data — including identity document references and payment method records — is encrypted using AES-256 encryption in our databases;
• Access controls: Access to personal data within 2bet777 is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific role. All internal access is logged and audited;
• Password security: Account passwords are never stored in plain text. They are hashed using a modern cryptographic hashing algorithm with salting;
• Infrastructure security: 2bet777 platform servers are hosted in secure data centre facilities with physical access controls, redundant network connections, and regular vulnerability scanning;
• Incident response: In the event of a confirmed data security incident affecting player data, 2bet777 will notify affected players and take immediate remediation action. Notifications will be sent to your registered email address without undue delay.

Your Role in Data Security

While 2bet777 takes extensive measures to protect your data, account security also depends on you. You should choose a strong, unique password for your 2bet777 account, never share your login credentials with any other person, log out of your account when using shared or public devices, and contact 2bet777 support immediately if you suspect any unauthorised access to your account.

As a 2bet777 player, you have specific rights over the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact the 2bet777 support team via live chat or by email at [email protected]. We will respond to all valid requests within 30 days of receipt.

Right of Access

You have the right to request a copy of all personal data that 2bet777 holds about you. Upon receiving a verified access request, we will provide you with a summary of the data categories held, the purposes for which they are processed, and — where technically feasible — a structured export of the data itself. Access requests are processed free of charge unless they are manifestly unfounded or excessive.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your email address or phone number) can typically be made directly in the account settings panel. Corrections to core identity data (such as your legal name or date of birth) require submission of a supporting identity document and will be processed by the compliance team.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw your consent (where consent is the lawful basis), or where the data has been processed unlawfully. 2bet777 will fulfil erasure requests subject to any overriding legal obligations that require us to retain certain data (see Section 6 for applicable retention periods). Account closure does not automatically trigger immediate data deletion — retained data is held for the minimum periods required by law and then deleted.

Right to Restriction of Processing

In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing and a determination is pending — you may request that we restrict our use of your data to storage only, pending resolution of the relevant issue.

Right to Object

You have the right to object to processing carried out on the basis of legitimate interests, including profiling for fraud detection purposes. 2bet777 will consider all such objections and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

Right to Withdraw Marketing Consent

Where you have previously opted in to receive promotional communications from 2bet777, you may withdraw that consent at any time by contacting support or updating your account preferences. Withdrawal of marketing consent will be processed within 5 business days. Note that withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.